Changelog
Entries below are DRAFT for internal review — confirm dates against production deploys before sharing publicly.
Freshdesk bridge for WhatsApp (DRAFT)
Live Freshdesk ticket creation from WhatsApp tickets, follow-up messages as incoming Freshdesk notes, and hardened agent-reply webhook handling (HTML strip, dedupe, loop guards). Commit: 1c84d5f.
ITSM dark theme restored (DRAFT)
Restored the default dark theme in the ITSM web app. Commit: 4ab7ef6.
WhatsApp interactive menu (DRAFT)
Organisations can configure a WhatsApp greeting menu in Settings → WhatsApp; failed menu sends fall back to text acknowledgement while still creating the ticket. Commit: e54de96.